is the core script that powers the agent interface in the Vicidial open-source contact center system.
Asterisk acts as the Private Branch Exchange (PBX) engine, handling actual SIP signaling, call switching, and audio channels.
[Agent Browser] <--- AJAX (vdc_db_query.php) ---> [Apache/PHP] ---> [MySQL/MariaDB] | ^ +-----------<--- AMI (Asterisk Manager) --- [Asterisk] -------------+ The Initial Load
This code demonstrates how external PHP scripts can interact with VICIdial's Agent API to control the agent's state, mirroring the actions an agent would take through the vicidial.php interface.
VICIdial is an open-source contact center platform. The vicidial.php script (often referred to as the Agent Graphical Client (AGC) ) is the primary user interface for live agents. This paper analyzes the architecture, session handling, real-time interaction mechanisms, and security considerations of vicidial.php , providing insight into its role in managing high-volume outbound/inbound campaigns. agc vicidialphp work
Below is a complete implementation in PHP — designed to be integrated into Vicidial’s vicidial.php or as a custom script.
For deployments exceeding 50 agents, host your web files ( vicidial.php ) on a dedicated web server node that is physically separate from your core Asterisk and MySQL servers. If you want to tailor this further, tell me:
$this->updateLeadPriority($lead['lead_id'], $campaign_id, round($new_priority), $boost);
Agents can easily transfer calls to another agent, a closer, or an external number, maintaining the ability to participate in the call or hand it off entirely astGUIclient - VICIDIAL. How agc/vicidial.php Works Technically is the core script that powers the agent
return $scores;
: It provides the dashboard for agents to handle inbound, outbound, and blended calls. Session Management
While vicidial.php displays the interface, its power is unleashed through supplementary PHP scripts and the Agent API. Administrators or developers can write custom PHP scripts (e.g., hosted as web forms) and embed them into the agent screen via IFRAMEs. These custom scripts receive lead data as URL parameters, allowing them to process call outcomes, log sales, or interact with external CRM systems.
: To echo agent-specific info in a web form or script, you might use: VICIdial is an open-source contact center platform
For large-scale call centers with hundreds or thousands of agents, a single web server might become a bottleneck. In multi-server VICIdial clusters, load balancing is key.
UPDATE vicidial_live_agents SET status = 'READY', last_call_finish = DATE_SUB(NOW(), INTERVAL 20 SECOND) WHERE user_id = 101;
: Test the entire setup to ensure smooth operation and optimize as needed for performance and efficiency.