If the Web UI is locked out but you have physical access to the server rack, you may still be able to manage users via the local control panel. Go to the physical TS3310 unit.
Clear your web browser's cache and cookies, or open a private browsing window (Incognito mode) to attempt logging in again with the correct credentials. Method 2: Resetting via the Physical Operator Panel (LCP)
A4: A factory reset primarily wipes the . This includes network settings, logical library partitions, user accounts, and passwords. It does not erase the data on your tape cartridges. However, it will break any connections from your backup software (like IBM Spectrum Protect, Veritas NetBackup) to the library, as the library's identity and configuration will be reset. You would need to fully reconfigure the library and likely rediscover the devices in your backup application after the reset.
: If the library was recently upgraded to firmware 1.90 or later and the default password was never changed, it may have defaulted to adm001 .
Attempt access using secondary accounts like service , superuser , or custom backup admin accounts created by your team. If you gain access, navigate to . Select the locked admin account and clear the lockout flag. Method 3: The Library Power Cycle (Temporary Lockouts) ibm ts3310 admin account locked
| Problem | Resolution | |---|---| | Web UI login error (Code 45: Internal Error) | Reboot the entire library. Power cycle often resolves transient software issues that block authentication. | | Password change not taking effect | Ensure you logged in as Service, not Admin. Only Service can modify the Admin account when it is locked. | | LDAP authentication conflicts | Temporarily disable LDAP from the Operator Panel if you still have local credentials, or use the Service account to revert to local authentication. | | Web UI inaccessible entirely | Use the Operator Panel touchscreen as your primary management interface. The Web UI requires initial network configuration from the Operator Panel before it becomes accessible. | | Browser issues during Web UI operations | Disable pop-up blockers. Pop-up blockers will prevent the file download dialog from opening during configuration save/restore operations. |
Attempt access via the Web User Interface (WUI) and the physical Front Operator Panel (OP Panel).
If you successfully reset the library or the user configurations to default via the panel, the default factory credentials will apply: admin
If you have a secondary administrator account that is not locked, log in through the Web User Interface and navigate to to manually unlock the admin user. Hardware-Based Reset : Warning : This may result in the loss of configuration data. If the Web UI is locked out but
Do you have to the library's front panel right now, or are you managing this remotely ? AI responses may include mistakes. Learn more Unlocking a locked admin user - IBM
If your admin account is locked, try the following methods in order of complexity to regain control of your storage hardware. Method 1: The Operator Panel Bypass
Monitoring software or custom scripts using outdated credentials can repeatedly hit the WebUI API, triggering a lockout without human intervention.
If you are still unable to unlock the account, you will need to with the tape library serial number to initiate a factory-level password recovery. Are you seeing a specific error code on the front panel ? Do you need help with firmware updates ? Method 2: Resetting via the Physical Operator Panel
The TS3310 has a brute-force protection mechanism. If a user enters an incorrect password a specific number of times (usually 3 to 5 consecutive failures), the firmware locks the account to prevent unauthorized access.
: Error codes like CSIAH0308E The user account is locked or messages stating "Too many invalid password authentication attempts have triggered the policy to disable the account" confirm lockout status.
Stop entering passwords on both the Web UI and the physical panel. Repeated attempts will continually reset the lockout timer.
Navigate to > Save/Restore > Restore Passwords on the front display panel.