Ensure pdlice.exe (usually located in C:\win32app\ingr\splm\bin ) is allowed through the Windows Firewall .
If they do not match, you must request a new license key from Hexagon support.
If the client workstation was recently updated or lost its registry paths, it will fail to target the host machine.
Use a "ping" command or check network settings to ensure the server is accessible. Restart Services: cadworx splm error 7502
: Ensure that the SPLM executable ( pdlm.exe ) and the communication ports (typically TCP 5093 or as configured) are allowed through both the server and client firewalls. 4. Installation Order
The SPLM service on the server is not running or has crashed. Software Mismatch:
Enter the exact or static IP address of your company's license server. Ensure pdlice
Disclaimer: This guide is intended for troubleshooting purposes. Always ensure you have valid licensing rights for CADWorx and SPLM.
If your enterprise still runs older iterations of CADWorx relying on legacy SPLM architectures, Error 7502 will become increasingly common. Hexagon officially discontinued generating license keys for the older SmartPlant License Manager platform.
If your username or machine name appears as active but the software is closed, force-release the seat to put it back into the available license pool. Preventing Future SPLM Licensing Issues Use a "ping" command or check network settings
If the error is accompanied by license seats being "hung" or "time out" on the server, you can clear them using the Scavenge function:
SPLM relies on specific ports to communicate. By default, SPLM often utilizes ports like or dynamically assigned ports, depending on your configuration version.
Yes. VPNs can interfere with local license server communication. Either configure SPLM to use the VPN's IP address as the license server or disconnect from the VPN when using CADWorx.
If you have both SPLM and ISL installed, they may conflict. It is often recommended to remove the old SPLM before installing the new Smart Licensing system. 4. Advanced Troubleshooting Intergraph Smart Licensing - Version 14.3 - Help - Hexagon