: Syncs user accounts with your internal directory for seamless staff login.

Enables the use of HTML Radio Buttons for custom ticket fields, improving the user interface for ticket creation.

Whether you are looking to sync your customer data with a CRM, protect your system from spam, or send instant text notifications to your team, there is likely an osTicket plugin available for your needs.

: Tracks all activities within the help desk, providing a dashboard for administrators to monitor agent actions and ticket changes. Attachments to S3

: Sends instant alerts to your team chat channels when new tickets arrive or updates occur.

Addresses the default interface's lack of mobile optimization for on-the-go management . Advanced Features:

: Tracks all changes made to tickets, configurations, and user profiles for security compliance. Popular Third-Party & Community Plugins

Just like core software, plugins receive security patches and performance updates. Periodically check developer repositories (like GitHub) for newer releases of your installed community tools.

: Allows viewing images and documents directly within the ticket thread instead of downloading them.

Enhance Your Helpdesk: The Ultimate Guide to osTicket Plugins

While email is the default communication channel in osTicket, modern support teams often require faster, real-time alert systems.

: Synchronizes staff and clients with your central directory. Enables single sign-on (SSO) credentials.

These are maintained by the osTicket development team and are essential for modern infrastructure. OAuth2 Client

Move the .phar file into your server’s include/plugins/ directory using an FTP client or SSH.