Input your Smart Card Number to verify your account details.
Once activated, enjoy Zambian exclusive channels like – no monthly contract, pay-as-you-view.
Even with the correct "how to activate" steps, issues occur. Here is a Zambia-exclusive troubleshooting table.
Turn on the decoder. You should see a "No Signal" or "No Access" message—this is normal until activation is complete. Step 2: Locate Your Smart Card Number You’ll need your unique Smart Card Number for any activation or payment. On the Screen: button on your remote, go to About Conax CA On the Device: how to activate topstar decoder zambia exclusive
1. Error Code: E16 / E30 (Scrambled Channel / No Subscription)
This means the decoder has not received the activation command or your subscription has expired.
If you bought your decoder from a TopStar branch, they likely activated it for you. If you bought it from a third-party retailer, you may need to visit a shop. Input your Smart Card Number to verify your account details
Within 2 minutes, you will receive a reply SMS:
To activate your subscription, TopStar needs to know your unique device identity.
A 17-digit number usually found on a sticker underneath or at the back of the decoder. Customer Details: Your full name and mobile phone number. Here is a Zambia-exclusive troubleshooting table
Call the official TopStar Zambia toll-free customer care hotline at +260 211 369 888 or the shortcode provided on their official social media pages.
and press "Link".
: If your screen shows "No Signal," adjust your antenna until you get a clear signal, then perform an Automatic Search via Menu > Settings > Automatic Search .