: These are external modules that extend functionality without modifying the core code. In Zammad’s technical documentation, these are formally referred to as Zammad Package Modules (.zpm) . 2. Official vs. Community Addons
To install community-built third-party packages, you must have administrator access to the Zammad command line interface (CLI).
While Zammad includes several native integrations in its core code, the community and third-party developers have built powerful addons to supercharge functionality. 1. Advanced Productivity Tools
What is your (e.g., looking for no-code settings or custom coding)? zammad addons
Connects Zammad to your phone system (like Placetel or generic generic CTI) to show caller ID and customer history before you even pick up.
Ensure your code adheres to Zammad’s strict linting and testing guidelines. Option B: The API Way (Recommended)
Turns system monitoring alerts into actionable IT tickets. It automatically closes the ticket when the server issue is resolved. : These are external modules that extend functionality
Is the marketplace missing a specific feature? Zammad is open-source. Building a custom addon is a legitimate strategy for medium-to-large enterprises.
Zammad natively supports email, chat, and major social media platforms. However, localized or industry-specific communication add-ons can expand your reach:
Direct views for Nagios, Checkmk, and Icinga. Official vs
Go beyond basic linking. Specialized addons allow agents to sync Zammad ticket statuses directly with developer issues, facilitating smoother communication between support and engineering teams.
: Pushing notifications from tickets to team chat. 3. API & Webhook Extensions
While not always labeled as "add-ons," Zammad includes several modular features that can be enabled to expand its capabilities: AI Integration : Features like AI Ticket Summary