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, it usually happens during the process when there is a mismatch between the ID code generated by your software and the one entered on the Resolume Registration page . Troubleshooting the "Invalid ID Code"
You are entering a Resolume Arena 7 ID code into a Resolume 6 activation portal (or vice versa).
Submit a ticket at resolume.com/support . They typically respond within 24 business hours. resolume arena invalid id code link
: If possible, copy the ID Code to a text file and transfer it via USB to the online computer to avoid manual typing errors. Verify Version
Navigate to your specific license tab and click the activation link designated for your exact version. 3. Utilize the ".bcd" File Method (Recommended) , it usually happens during the process when
Remember that a standard Resolume license allows activation on one machine at a time (plus one backup backup line depending on your license tier). If you have exceeded your activation limit, the server may reject new ID codes until you clear old machines from your online profile. If you want to get this sorted out right away, let me know: What version of Resolume Arena are you running?
Ensure you are using the exact minor version release supported by your license tier. Check your account dashboard to see your maximum eligible update date. They typically respond within 24 business hours
Resolume's ID generation relies heavily on your computer's primary MAC address (network card).
Disconnect Thunderbolt docks or USB-C hubs that contain ethernet ports. If you generate an ID code while plugged into a dock, the code will break the moment you unplug it to go to a gig.
Back in Arena, click "Load registration file" and select the new file. 2. Verify Your "Seats"
Ensure you did not accidentally copy a blank space at the very beginning or the very end of the code. Ensure no dashes ( - ) or special characters were dropped. How to Prevent Licensing Issues on Show Day