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Comprehensive steps for building responsive self-service portals using the Service Portal .
: Explains how to connect ServiceNow with external systems using REST, SOAP, and Mid Servers. Mastering ServiceNow Second Edition Download Pdf
This book covers critical areas that enable professionals to build robust solutions:
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Analysis of the book "Mastering ServiceNow, Second Edition" and the context surrounding "Download Pdf" requests.
Advanced server-side scripting (Business Rules, Script Includes). It dives deep into the underlying architecture of
: Understand the underlying database schema and data model.
The second edition of Mastering ServiceNow focuses on taking readers beyond standard user-interface configurations. It dives deep into the underlying architecture of the Now Platform, teaching you how to build scalable, maintainable, and high-performance applications.
| Chapter | Title | Core Concepts | | :--- | :--- | :--- | | | ServiceNow Foundations | Architectural overview, database building blocks, tables, and fields. | | 2 | Developing Custom Applications | Application scopes, APIs, and managing data flow across the system. | | 3 | Server-Side Control | Business logic automation, data validation, and using the GlideRecord API. | | 4 | Client-Side Interaction | Dynamic forms, real-time validation, and UI policies for an enhanced user experience. | | 5 | Getting Things Done with Tasks | Leveraging the Task table, workflows, and the Service Catalog to structure processes. | | 6 | Events, Notifications, and Reporting | Automating actions with events, managing email, and creating powerful reports. | | 7 | Exchanging Data | Using Import Sets, Web Services, and the MID Server to integrate with external systems. | | 8 | Securing Applications and Data | Implementing roles, contextual security, and encryption to protect critical data. | | 9 | Diagnosing ServiceNow | Troubleshooting, debugging, and investigation tips to quickly resolve issues. | | 10 | Packaging and Upgrades | Using Update Sets and managing upgrades for smooth, team-based development. | | 11 | Making ServiceNow Beautiful | Building custom interfaces with Service Portal and exploring advanced UI techniques. |