You might specify the keyfile, but the path is incorrect. Your command might be: hactool -k prod.keys game.xci
(e.g., if Lockpick_RCM fails). Check for conflicting key files in your environment.
Save as hactool.bat in the same directory as hactool.exe, and use it like: hactool your_file.nca hactool prodkeys does not exist
What are you using (Windows, macOS, Linux)? What version of hactool or GUI wrapper are you running?
This message is often a significant source of confusion for new users, but understanding its true meaning is the first step to a solution. You might specify the keyfile, but the path is incorrect
On the other hand, (short for "Product Keys") is the secret file that unlocks the ability to work with encrypted Switch content.
Once finished, the generated file is typically found on your SD card at /switch/prod.keys Copy this file to your computer for use with Common Troubleshooting nxdumptool-rewrite (latest commit build) #139 - GitHub Save as hactool
Using the full path removes any ambiguity and instantly solves the "does not exist" error.
The safe and proper method is to dump the keys from your own console, which we'll cover in the next section.